Terms & Conditions


find out everything about our policies and business practices




a) We require at least 24hrs notice to cancel or reschedule a lesson. Less notice than this will result in loss of the lesson.

b) To cancel a lesson, use the email reminder you received. It gives you the option to cancel or reschedule the lesson.

c) Notice can also be sent via email, text message or phone. We check our inbox and answering machine daily.

d) All missed lessons must be made up at some point in the future and won't be refunded.



a) You can reschedule a lesson using the reminder email you received for the lesson.

b) Lessons can be rescheduled to another time your teacher is available.

c) There is no limit to how many times you are able to reschedule lessons. 



a) You are able to terminate lessons at any time, you are not locked into a term period.

b) Two weeks notice is all that is required before terminating.

c) In order to give notice and terminate lessons, use the Lessons Termination Form.





a) All fees are paid by direct debit through Ezypay.

b) Payments are fortnightly and will always be debited on a Friday.

c) There is no lock in contract, you can cancel any time with only two weeks' notice.

d) Basic Plan - There will be six payments in total each term. Your first debit of each term will fall before lessons begin, during either week of the school holidays. There are then five subsequent payments that will fall during the ten weeks of the school term. (10 lessons @ $42 per lesson = $420 per term. 6 payments of $70 equals $420 per term)

e) Standard Plan - Each payment covers exactly two lessons. Your debit may occur the week before or the week of your first lesson. Your payments do not follow terms.

f)Premium Plan - Same as Standard Plan.

g) Note: payments are flexible and can be moved to another date if you're ever having trouble paying by a certain date.



a) If you are going away for more than two weeks, we will pause your payments for the time you are away.

b) Payments will stop for 4 weeks between December and January and begin again two weeks before your first lesson.



a) Failed payments due to insufficient funds will incur a $8.95 penalty. This is added to your next debit amount.

b) To avoid this, we send a text message reminder before each payment which you can opt out of by replying STOP.

c) There are no other additional fees or charges. You may read about additional fees or charges in EZYPAY's terms and conditions, however, you won't ever pay any of these, we have absorbed them for you :)





a) Practicing between lessons is STRONGLY encouraged. You'll get the most out of your lessons with regular practice.

b) Children often won’t practice, this is normal and to be expected. Research shows that just the weekly lesson alone is enough to make permanent, positive changes in a child’s brain that will last a lifetime.

c) We find it can take some time for a child to discover the joy of music for themselves and ignite a passion for practice but when they do, they begin to consistently practice without being asked and start to make fast progress.



a) For kids between Year 1 and Year 3, we recommend 30 minutes a week, or 5 mins per day, 10 mins every other day.

b) For kids in Year 4 to 6, we recommend at least an hour per week, or 10 mins per day, 20 mins every other day.

c) For high school students, we expect between two to five hours per week, or 30 - 60 mins per day, 60 mins every other day.

d) Students of any age, as they become more competent and dedicated, should aim to increase their practice time to an hour or two each day. Some of the greatest musicians of all time practice for over ten hours a day. If you want to become real pro, research shows it requires 10,000 hours over no more than 10 years, that’s at least 3 hours per day for 10 years.

e) For effective practice, have a set daily routine that focuses on one aspect of your playing each day, for five days a week.



a) Parent participation is an important factor in whether kids will practice happily or not.

b) Nagging or turning practice into a regular chore isn't generally very helpful.

c) Being interested in what your child is working on and what they have achieved is helpful.

d) Practicing, improving at an instrument, is hard work and can be boring and frustrating at times. Only ever give praise for your child’s effort and perseverance and never for their innate ability, skill or intelligence. This may seem counterintuitive, but it’s the only sure way to help them build the confidence required to keep trying when they fail.

e) We provide a “Practice Guide” each lesson to help set and log each students practice for the week. For primary school kids, it is the parent’s responsibility to see that practice is being done and done correctly. They are too young to know how to do it themselves or have the discipline and motivation to practice as much as is needed to really improve.

f) Here are some other ways you can encourage your child to practice:

  • Listen to music together.

  • Introduce them to new music.

  • Watch live music performances.

  • Help them discover music they’ll love.

  • Show them music stars they could identify with.

  • Play music games at home.

  • Jam together or have sing along.

  • Conduct mock concerts





a) Students are expected to keep their instruments in working order while participating in lessons.

b) Guitars require a regular string change (every 6-12 months).

c) We can restring or repair your guitar if needed, for $50 (strings included).



a) All students are required to own or hire an instrument.

b) A music stand is highly recommend. Having no set place for a student put their music can make practice a lot more difficult.

c) We also recommend a guitar stand for guitar students so that their guitar is kept out of its case while at home. This makes it much easier to practice anytime your child gets the urge, rather than facing the task of getting it out and having to put it back in its case each time they practice.



a) Instruments are hired out at a cost per week for any length of time. See Instrument Rental Page.

b) This fee will be added to your fortnightly direct debit amount.

c) There is no contact period. You are not locked in to hiring the instrument for any longer than you require it. 

d) There is no deposit required. We trust our students to take good care of their instrument.

e) If their instrument does happen to get damaged, we will attempt to fix it free of charge. If it can't be repaired or is lost or stolen, it will need to be replaced. A replacement fee equal to the value of the instrument will be added to your next debit.



Xmas 2019

Close Down Information


  • There will be no lessons after the 20 December 2019, we will be closed for 4 weeks.

  • If you are on the Standard or Premium Plan, your lessons will resume the week starting 20st January 2020.

  • If you are on the Basic Plan (no school holiday lessons), lessons resume the week school goes back, starting 3 Feb 2020.


  • Your child’s last lesson will be during the week ending 20th Dec 2019.

  • There will be no lessons over the holidays, see info about holiday workshops here.

  • Lessons will resume in week one of term one which starts on the 3th of Feb 2020.


  • Lessons have now finished for the year.

  • Lessons will start up again in week two of term one.


  • After your last payment for the year, we will stop all billing.

  • After you’ve miss two fortnightly payments billing will automatically start up again.

  • The last payment will come out on either the 13th or 20th of Dec 2019, depending on which week you are normally billed.

  • The first payment for 2020 will come out on either the 24th of Jan or 31st of Jan.