Terms & Conditions

Lessons

1) CANCELLED LESSONS

a) We totally get that life happens and sometimes plans change. However, to keep things running smoothly for everyone, we do need at least 24 hours' notice if you can’t make it to your lesson. This way, we can reschedule or offer you a makeup lesson. If we get less notice than that, unfortunately, the lesson will be lost, and we’ll still need to charge you for it.

b) If you need to cancel, the easiest way is through the email reminder you received—it gives you the option to cancel or reschedule the lesson with just a few clicks.

c) If you can’t figure out how to do that, you can also reach out to us by:

Email: reception@fretvision.com
Text: 0488 826 660
Phone: 6255 0016

We check our messages daily, so rest assured, we’ll get back to you!

d) All lessons that are canceled with proper notice, whether because of other commitments, illness, or something else, must be made up during the current term. Unfortunately, we can cannot generraly offer credits or refunds.

e) When we need to cancel a lesson because your teacher is unavailable, we’ll do our best to offer a makeup lesson. But if that’s not possible, we may be able to credit the lesson to your next scheduled payment.

2) MAKEUP LESSONS

When you’ve had to cancel a lesson with at least 24 hours' notice, you’ll get an email confirmation with a handy button to book your makeup lesson.

You have several options to keep your lessons going:

1. Stick with your current teacher.

2. Try out another teacher who teaches the same instrument—this is a great way to keep your progress steady, even if your regular teacher isn’t available.

3. Or, why not mix things up and have a lesson with a teacher of a different instrument? We strongly encourage this option because it can be an awesome way to broaden your musical skills. Learning a new instrument can deepen your understanding of music and help you become a more versatile musician.
   
   

3) RESCHEDULING LESSONS

1) Rescheduling is super easy: just use the email reminder you received, or you can contact us as mentioned in 1b.

2) You can reschedule your lesson for another time with your current teacher, or with another teacher who teaches the same instrument. This ensures you can keep your learning on track, no matter what.

3) If that’s not possible, we encourage you to take a lesson with a teacher of a different instrument. It’s a fantastic way to keep learning, and who knows—you might discover a new passion along the way!

2) There’s no limit on how many times you can reschedule, so we’ll always work with you to find a time that fits.

4) TEACHER ABSENCES

We know how much you look forward to your lessons, so if your teacher can’t make it for any reason, we’ve got a few options to keep things on track:

a) We’ll try to arrange a replacement teacher for the same instrument. This way, you can continue your progress with minimal disruption.

b) If a replacement teacher for the same instrument isn’t available, we strongly encourage you to take a lesson with a different instrument teacher. This might seem like a curveball, but learning a new instrument, even for just one lesson, can significantly enhance your understanding of music. Many of the best musicians are versatile and can play multiple instruments, thanks to their solid grasp of music theory and techniques that apply across the board. Plus, this way, you’ll never miss out on a lesson, even if your regular teacher is away.

c) If we can’t find a suitable alternative, we’ll offer a makeup lesson with the same or a different teacher, or in rare cases, we might offer a credit towards your next payment.

d) When we arrange a substitute teacher, they’ll have access to your practice guide and progress tracker, as well as a write-up on what to work on, so they’ll know exactly where you’re at and can keep you moving forward.

e) If you decide to try out a different instrument lesson for the week, the teacher will have a special lesson plan ready to make sure you get the most out of the experience.

5) TERMINATING LESSONS

a) While we’d hate to see you go, we understand that sometimes it’s necessary. You’re not locked into a term period, and you can terminate lessons at any time.

b) All we ask is for two weeks' notice.

c) To make things simple, please use the Lessons Termination Form to let us know.

Fees

1) PAYING TUITION FEES

a) All fees are paid by direct debit through Ezypay.

b) Payments are fortnightly and will always be debited on a Friday.

c) There is no lock in contract, you can cancel any time with only two weeks' notice.

d) Basic Plan - There will be six payments in total each term. Your first debit of each term will fall before lessons begin, during either week of the school holidays. There are then five subsequent payments that will fall during the ten weeks of the school term. (10 lessons @ $51 per lesson = $510 per term. 6 payments of $85 equals $510 per term)

e) Standard Plan - Each payment covers exactly two lessons. Your debit may occur the week of your first lesson. Your payments do not follow terms.

f) Premium Plan - Same as Standard Plan.

g) Note: payments are flexible and can be moved to another date if you're ever having trouble paying by a certain date.

2) HOLIDAYS

a) If you are going away for more than two weeks, we will pause your payments for the time you are away.

b) Payments will stop for 4 weeks between December and January and begin again two weeks before your first lesson.

3) ADDITIONAL CHARGES

a) Failed payments due to insufficient funds will incur a $8.80 penalty. This is added to your next debit amount.

b) To avoid this, we send a text message reminder before each payment which you can opt out of by replying STOP.

c) There are no other additional fees or charges. You may read about additional fees or charges in EZYPAY's terms and conditions, however, you won't ever pay any of these, we have absorbed them for you :)

practice

1) PRACTICE ISN'T REQUIRED BUT HIGHLY RECOMMENDED

a) Practicing between lessons is STRONGLY encouraged. You'll get the most out of your lessons with regular practice.

b) Children often won’t practice, this is normal and to be expected. Research shows that just the weekly lesson alone is enough to make permanent, positive changes in a child’s brain that will last a lifetime.

c) We find it can take some time for a child to discover the joy of music for themselves and ignite a passion for practice but when they do, they begin to consistently practice without being asked and start to make fast progress.

2) AMOUNT OF PRACTICE TIME

a) For kids between Year 1 and Year 3, we recommend 30 minutes a week, or 5 mins per day, 10 mins every other day.

b) For kids in Year 4 to 6, we recommend at least an hour per week, or 10 mins per day, 20 mins every other day.

c) For high school students, we expect between two to five hours per week, or 30 - 60 mins per day, 60 mins every other day.

d) Students of any age, as they become more competent and dedicated, should aim to increase their practice time to an hour or two each day. Some of the greatest musicians of all time practice for over ten hours a day. If you want to become real pro, research shows it requires 10,000 hours over no more than 10 years, that’s at least 3 hours per day for 10 years.

e) For effective practice, have a set daily routine that focuses on one aspect of your playing each day, for five days a week.

3) PARENT PARTICIPATION

a) Parent participation is an important factor in whether kids will practice happily or not.

b) Nagging or turning practice into a regular chore isn't generally very helpful.

c) Being interested in what your child is working on and what they have achieved is helpful.

d) Practicing, improving at an instrument, is hard work and can be boring and frustrating at times. Only ever give praise for your child’s effort and perseverance and never for their innate ability, skill or intelligence. This may seem counterintuitive, but it’s the only sure way to help them build the confidence required to keep trying when they fail.

e) We provide a “Practice Guide” each lesson to help set and log each students practice for the week. For primary school kids, it is the parent’s responsibility to see that practice is being done and done correctly. They are too young to know how to do it themselves or have the discipline and motivation to practice as much as is needed to really improve.

f) Here are some other ways you can encourage your child to practice:

• Listen to music together.

• Introduce them to new music.

• Watch live music performances.

• Help them discover music they’ll love.

• Show them music stars they could identify with.

• Play music games at home.

• Jam together or have sing along.

• Conduct mock concerts

Equipment

1) INSTRUMENT UPKEEP

a) Students are expected to keep their instruments in working order while participating in lessons.

b) Guitars require a regular string change (every 6-12 months).

c) We can restring or repair your guitar if needed, for $50 (strings included).

2) REQUIRED EQUIPMENT

a) All students are required to own or hire an instrument.

b) A music stand is highly recommend. Having no set place for a student put their music can make practice a lot more difficult.

c) We also recommend a guitar stand for guitar students so that their guitar is kept out of its case while at home. This makes it much easier to practice anytime your child gets the urge, rather than facing the task of getting it out and having to put it back in its case each time they practice.

3) INSTRUMENT HIRE

a) Instruments are hired out at a cost per week for any length of time. See Instrument Rental Page.

b) This fee will be added to your fortnightly direct debit amount.

c) There is no contract period. You are not locked in to hiring the instrument for any longer than you require it. 

d) There is no deposit required. We trust our students to take good care of their instrument.

e) If their instrument does happen to get damaged, we will attempt to fix it free of charge. If it can't be repaired or is lost or stolen, it will need to be replaced. A replacement fee equal to the value of the instrument will be added to your next debit.