1) MISSED LESSONS
a) We require at least 24hrs notice to cancel or reschedule a lesson. Less notice than this will result in loss of the lesson.
b) To cancel a lesson, use the email reminder you received. It gives you the option to cancel or reschedule the lesson.
c) Notice can also be sent via email, text message or phone. We check our inbox and answering machine daily.
2) RESCHEDULING LESSONS
a) You can reschedule a lesson using the reminder email you received for the lesson.
b) Lessons can be rescheduled to another time your teacher is available.
c) There is no limit to how many times you are able to reschedule lessons.
d) All missed lessons must be made up at some point in the future and won't be refunded.
3) TERMINATING LESSONS
a) You are able to terminate lessons at any time, you are not locked into a term period.
b) Two weeks notice is all that is required before terminating.
c) In order to give notice and terminate lessons, use the Lessons Termination Form.
1) PAYING TUITION FEES
a) All fees are paid by direct debit through Ezypay.
b) Payments will always be taken on a Friday two weeks in advance of scheduled lessons.
c) There is no lock in contract, you can cancel any time with only two weeks' notice.
d) Payments are flexible and can be moved to another date if you're ever having trouble paying.
a) If you are going away for more than two weeks, we will pause your payments for the time you are away.
b) Payments will stop for 4 weeks between December and January and begin again two weeks before your first lesson.
3) ADDITIONAL CHARGES
a) Failed payments due to insufficient funds will incur a $8.95 penalty. This is added to your next debit amount.
b) To avoid this, we send a text message reminder before each payment which you can opt out of by replying STOP.
c) There are no other additional fees or charges. You may read about additional fees or charges in EZYPAY's terms and conditions, however, you won't ever pay any of these, we have absorbed them for you :)
1) PRACTICE ISN'T A MUST BUT IS RECOMMENDED
a) Practicing between lessons is definitely encouraged. You'll get the most out of your lessons with regular practice.
b) Children often won’t practice, this is normal and to be expected. Research shows that just the weekly lesson alone is enough to make permanent positive changes in a child’s brain that will last a lifetime.
c) We find it takes some time for a child to discover the joy of music for themselves but when they do, they begin to consistently practice without being asked.
2) AMOUNT OF PRACTICE TIME
a) For kids between Year 1 and Year 3, we recommend 30 minutes a week.
b) For kids in Year 4 to 6, we recommend at least an hour per week.
c) For high school students, we expect between two to five hours per week.
d) Students of any age, as they become more competent and dedicated, should aim to increase practice to an hour or two each day. Some of the greatest musicians practice for over eight hours a day!
e) For effective practice, have a set daily routine that focuses on one aspect of your playing each day, for five days a week.
3) PARENT PARTICIPATION
a) Parent participation is an important factor in whether kids will practice happily or not.
b) Nagging or turning practice into a regular chore isn't generally very helpful.
c) Being interested in what your child is working on and what they have achieved is helpful.
d) We provide a homework sheet each lesson to help set and log each students practice for the week.
e) Here are some other ways you can encourage your child to practice:
- Listen to music together.
- Watch live music performances.
- Play music games.
- Jam together or have sing along.
- Conduct mock concerts
1) INSTRUMENT UPKEEP
a) Students are expected to keep their instruments in working order while participating in lessons.
b) Guitars require a regular string change (every 6-12 months).
c) We can restring or repair your guitar if needed, for $50 (strings included).
2) REQUIRED EQUIPMENT
a) All students are required to own or hire an instrument.
b) A music stand is highly recommend. Having no set place for a student put their music can make practice a lot more difficult.
c) We also recommend a guitar stand so that the guitar is kept out of its case at home. This makes it much easier to practice anytime your child gets the urge, rather than facing the task of getting it out and having to put it back in its case each time they practice.
3) INSTRUMENT HIRE
a) Instruments are hired out at a cost per week for any length of time. See Instrument Rental Page.
b) This fee will be added to your fortnightly direct debit amount.
c) There is no contact period. You are not locked in to hiring the instrument for any longer than you require it.
d) There is no deposit required. We trust our students to take good care of their instrument.
e) If their instrument does happen to get damaged, we will attempt to fix it free of charge. If it can't be repaired or is lost or stolen, it will need to be replaced. A replacement fee equal to the value of the instrument will be added to your next debit.